FAQs
More FAQs- Is ServiceMaster Restore bonded/licensed/insured?
- Why did the technician leave wet carpet on my stairs?
- Do I need a permit for restoration work?
All of ServiceMaster Restore’s teams nationwide are licensed, bonded and insured. You can trust that any of the technicians from our team entering your home will be trained, trustworthy, courteous and compassionate.
After water damage in your home, stair carpeting is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, can be dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps underneath, or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
When required, your ServiceMaster Restore Project Manager will take out the appropriate permit(s) on your behalf, identifying our company as the general contractor. If applicable, permit fees are included in the estimate and may be covered by the insurance company.